Legal

Privacy Policy

How SUGARPINE™ collects, uses, protects, and processes personal data when you use our products and services.

Last updated: September 17, 2026

SUGARPINE™ ("SUGARPINE™", "we", "us", or "our") provides restaurant, food service, hospitality, and retail point-of-sale products and services.

Our Services are designed for a variety of businesses, including quick-service restaurants (QSRs), cafés, bakeries, ice cream parlours, pizzerias, food courts, cloud kitchens, bars and breweries, pubs and bars, food trucks, retail stores, and other similar businesses.

This Privacy Policy explains how SUGARPINE™ collects, receives, uses, stores, discloses, protects, and otherwise processes personal data and other information when you use our websites, desktop applications, mobile applications, online ordering services, kiosks, POS systems, hardware products, connected devices, integrations, support services, or otherwise interact with SUGARPINE™.

Our product ecosystem may include desktop POS software, mobile applications, online ordering solutions, self-service kiosks, POS terminals, payment and ordering peripherals, printers, scanners, customer displays, networking and other supported hardware, device and software management services, integrations, technical support, and related technologies (collectively, the "Services").

SUGARPINE™ is based in India and currently focuses primarily on customers in India. As we expand internationally, additional privacy and data protection requirements may apply depending on the country or region in which you are located.

This Privacy Policy should be read together with our Terms and Conditions, applicable service agreements, order forms, Data Processing Agreements, hardware agreements, and other privacy notices that may apply to particular Services.

Not every SUGARPINE™ product or device processes personal data. The type and amount of information processed depends on the particular product, device, feature, configuration, and manner in which the Services are used.

1. Who We Are and Our Role

Depending on the nature of the processing, SUGARPINE™ may act as a Data Fiduciary / controller or as a Data Processor / service provider.

For information relating directly to your relationship with SUGARPINE™, such as account registration, subscriptions, billing, support, hardware purchases, warranty services, demonstrations, website interactions, and marketing preferences, SUGARPINE™ may determine the purposes and means of processing.

For personal data entered into SUGARPINE™ by a restaurant, retailer, or other business customer for that customer's own business operations, the business customer may determine the purposes for which that information is processed. In such circumstances, SUGARPINE™ may process that information on behalf of the business customer.

The applicable role depends on the type of information, the product or service being used, the purpose of processing, applicable law, and the contractual relationship involved.

2. Information We May Collect

The information we collect depends on the Services and features you use.

We seek to collect and process only the personal data and other information that is reasonably necessary for the relevant Service, business purpose, legal obligation, security requirement, or other disclosed purpose.

2.1 Account and Business Information

We may collect:

Name
Business or company name
Restaurant, store, outlet, or branch information
Business address
Email address
Phone or mobile number
Billing information
Tax or invoicing information where applicable
Account credentials
User roles and permissions
Information provided during registration, onboarding, demonstrations, or support

2.2 POS, Transaction, and Business Data

When a restaurant or retailer uses SUGARPINE™, the Services may process information such as:

Products and menu items
Categories, variants, modifiers, and add-ons
Prices, discounts, taxes, and charges
Orders
Bills and invoices
Refunds, cancellations, exchanges, and adjustments
Inventory and stock information
Purchase and supplier information
Tables, rooms, counters, outlets, and terminals
Staff activity associated with transactions
Sales and operational reports
Dine-in, takeaway, delivery, pickup, and other order-channel information
Payment method information and transaction references
Customer information entered into the POS

This information is generally business operational data, although some of it may constitute personal data where it relates to an identifiable individual.

2.3 Customer Information Entered by a Business

A restaurant, retailer, or other business using SUGARPINE™ may enter or collect information about its own customers, including:

Customer name
Mobile or telephone number
Email address
Delivery or billing address
Order history
Purchase history
Loyalty or rewards information
Customer preferences
Feedback or complaints
Notes entered by the business
Other information voluntarily provided by the customer

Where a business customer determines the purpose of collecting and using this information, that business is generally responsible for providing the required privacy notice and obtaining any required consent or other lawful authorization.

SUGARPINE™ may process such information on behalf of the business customer as necessary to provide the Services.

2.4 Device, Hardware, Network, and Technical Information

Depending on the product and configuration, we may collect or receive information such as:

IP address
Device type
Operating system
Browser type and version
Application version
Device identifiers
Hardware identifiers
Serial numbers
Firmware or software version
Network and connectivity information
Time zone
Language or regional settings
Login and access information
Error and diagnostic information
Performance information
Security and audit information
Device status
Configuration information

Hardware-related information does not necessarily constitute personal data. It may be treated as personal data where it can reasonably be associated with an identifiable individual.

2.5 Hardware, Installation, Warranty, and Support Information

Where SUGARPINE™ or an authorized service partner provides hardware installation, maintenance, repair, replacement, warranty, logistics, or technical support, we may process information such as:

Customer or business contact information
Installation location
Outlet information
Device and serial numbers
Service request information
Warranty details
Maintenance and repair records
Diagnostic information
Information provided during troubleshooting

2.6 Payment Information

Payments for SUGARPINE™ products or Services may be processed through third-party payment providers.

We may receive information such as:

Payment status
Transaction identifier
Payment date
Payment amount
Payment method
Limited or masked payment information

Third-party payment providers may process payment information under their own privacy policies and applicable law.

Unless specifically stated for a particular Service, SUGARPINE™ does not intend to retain complete card credentials or authentication values such as CVV.

2.7 Location Information

Certain features may process location-related information where necessary to provide or support the relevant functionality.

For example, location information may be associated with:

A restaurant or retail outlet
Hardware installation
Device location
Mobile application features
Delivery or ordering functionality
Service coverage

Where applicable law requires permission before collecting precise location information, the relevant permission will be requested.

Some functionality may not operate correctly if required location access is disabled.

2.8 Communications and Support Information

When you communicate with SUGARPINE™, we may process information contained in:

Emails
Support tickets
Telephone communications
Chat or support messages
Demonstration requests
Feedback
Surveys
Complaints
Hardware service requests
Warranty claims
Other communications with SUGARPINE™

We may use this information to respond to requests, troubleshoot problems, provide support, maintain records, improve Services, and comply with legal obligations.

2.9 Information Received From Other Sources

Where permitted by applicable law, we may receive information from:

Your business or employer
Authorized account administrators
Authorized representatives
Payment providers
Integration partners
Hardware suppliers or distributors
Service providers
Authentication providers
Security providers
Publicly available sources
Government or regulatory authorities

3. Products, Applications, and Devices

SUGARPINE™ provides a range of software, hardware, and connected services.

Depending on the products and features used, information may be processed through:

Desktop POS applications
Mobile applications
Online ordering services
Self-service kiosks
POS terminals
Printers, scanners, displays, payment and ordering peripherals
Other connected hardware
Device and software management systems
Third-party integrations

The information processed through a particular product depends on the features enabled, the customer's configuration, and how the product is used.

Some SUGARPINE™ products or devices may operate offline or store certain information locally until synchronization becomes available.

Not every SUGARPINE™ product or device collects personal data.

4. How We Use Information

We may use personal data and other information to:

Provide, operate, maintain, and support the Services.
Process restaurant and retail transactions.
Provide desktop, mobile, online ordering, kiosk, hardware, and related functionality.
Create and manage customer and business accounts.
Activate and manage products, subscriptions, licenses, and devices.
Process orders, payments, billing, and related transactions.
Synchronize information between devices, outlets, and supported systems.
Support online and offline functionality.
Install, configure, maintain, repair, and support hardware.
Diagnose software, device, network, and service issues.
Provide customer support and technical assistance.
Detect and prevent fraud, unauthorized access, abuse, and security incidents.
Monitor service, software, and hardware performance.
Improve our software, hardware, and Services.
Develop new products and features.
Send service and operational communications.
Send promotional communications where permitted.
Carry out analytics using aggregated, anonymized, or de-identified information where appropriate.
Enforce our agreements and policies.
Protect the rights, property, safety, and security of SUGARPINE™, our customers, users, and others.
Comply with applicable law and lawful government requests.
Establish, exercise, or defend legal claims.
Support mergers, acquisitions, financing, restructuring, or other corporate transactions.
Perform other purposes disclosed when information is collected or otherwise permitted by applicable law.

5. Lawful Basis for Processing

Depending on the applicable law and circumstances, we may process personal data based on:

Consent
Performance of a contract
Steps taken before entering into a contract
Compliance with legal obligations
Legitimate interests where recognized by applicable law
Legally authorized or permitted uses
Protection of rights, safety, security, or property
Other lawful grounds available under applicable law

Where processing relies on consent, you may withdraw that consent using the consent or privacy controls made available for the relevant Service or by contacting us at privacy@sugarpinepos.com, subject to applicable law.

Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal. Withdrawal may affect our ability to provide certain Services or functionality where the relevant processing is necessary for those Services.

6. Privacy Notices and Consent

Where applicable law requires a specific privacy notice or consent, SUGARPINE™ will provide information appropriate to the relevant processing activity.

Where applicable, a notice may explain:

The personal data being processed
The purpose of processing
The goods, services, or functionality enabled by the processing
How consent can be withdrawn
How applicable privacy rights can be exercised
How grievances can be submitted

Where a specific product or feature requires a separate notice, permission, or consent request, that information may be provided separately from this Privacy Policy.

7. Business Customer Responsibilities

Businesses using SUGARPINE™ are responsible for determining whether their collection and use of personal data is lawful.

This may include responsibility for:

Providing appropriate privacy notices
Obtaining required consent or other lawful authorization
Informing customers and employees about applicable processing
Configuring user permissions
Maintaining accurate information
Responding to applicable requests from their customers or employees
Determining appropriate retention periods
Using integrations appropriately
Complying with applicable privacy and other laws

SUGARPINE™ provides technology and supporting services but does not replace the customer's own legal, privacy, tax, employment, consumer, or regulatory responsibilities.

8. SUGARPINE™ as Data Fiduciary / Controller or Data Processor

Data Fiduciary / Controller

SUGARPINE™ may act as a Data Fiduciary or controller for activities such as:

Account administration
Subscription management
Billing
Website operations
Demonstration requests
Direct customer relationships
Hardware sales and servicing
Warranty management
Support communications
Marketing preferences
Security and fraud prevention
Service analytics
SUGARPINE™'s business administration

Data Processor / Service Provider

Where a restaurant, retailer, or other business determines the purposes for which customer, employee, supplier, or other personal data is processed through SUGARPINE™, SUGARPINE™ may act as a processor or service provider.

In such circumstances, SUGARPINE™ may process information based on the customer's instructions, applicable agreements, and applicable law.

9. Sharing and Disclosure

SUGARPINE™ does not sell, rent, lease, trade, or otherwise provide personal data, customer data, business data, or transaction data to third parties for the purpose of generating revenue from the sale or commercial exploitation of that data.

SUGARPINE™'s revenue is derived from its products and Services, including software, subscriptions, hardware, support, integrations, and related Services, and not from selling personal or customer data to third parties.

We may disclose or provide access to information where reasonably necessary to:

Provide, operate, maintain, secure, or support the Services
Process payments or transactions
Fulfill orders or other customer requests
Provide online ordering, delivery, messaging, accounting, authentication, or other enabled functionality
Provide hardware installation, maintenance, repair, replacement, warranty, logistics, or technical support
Operate third-party integrations requested or enabled by the customer
Detect, prevent, investigate, or respond to fraud, security incidents, or misuse
Comply with applicable law, legal process, or lawful government or regulatory requirements
Support a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, subject to applicable law

Service Providers and Data Processors

We may use third-party service providers and processors for functions such as:

Cloud infrastructure and hosting
Data storage and databases
Email and communications
Security and monitoring
Analytics
Payment processing
Customer support
Device and software management
Hardware and field services
Backup and recovery
Other technical or operational services

Where a third party processes personal data on behalf of SUGARPINE™, we will use appropriate contractual, technical, and organizational measures as required by applicable law.

Such providers are not authorized to use personal data entrusted to them by SUGARPINE™ for purposes unrelated to the services they provide to SUGARPINE™, except where otherwise permitted or required by applicable law.

Third-Party Integrations and Independent Service Providers

Some third-party services connected to SUGARPINE™ may operate independently and may determine their own purposes and means of processing information.

Examples may include payment providers, delivery platforms, messaging services, accounting platforms, authentication providers, or other services selected or enabled by the customer.

Where such a third party independently determines how and why it processes information, that third party is responsible for its own processing activities, privacy practices, security measures, and legal obligations, subject to applicable law.

SUGARPINE™ does not control the independent privacy practices or processing decisions of such third parties. Their subsequent use, retention, disclosure, or other processing of information is governed by their own terms, privacy policies, and applicable law.

We encourage customers and users to review the privacy policy and terms of any third-party service before enabling or using it.

Nothing in this section limits any responsibility that SUGARPINE™ may have under applicable law for processing carried out by SUGARPINE™ or on its behalf.

Hardware and Service Partners

Where reasonably necessary to provide installation, maintenance, repair, replacement, warranty, logistics, or technical support, we may share relevant information with authorized hardware suppliers, distributors, technicians, service providers, or other partners.

Legal and Regulatory Authorities

We may disclose information when required or permitted by applicable law, including in response to lawful requests from governmental, regulatory, judicial, or law-enforcement authorities, or where reasonably necessary to protect rights, property, safety, or security.

Corporate Transactions

Personal data or other information may be transferred or disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law and appropriate confidentiality and data-protection requirements.

Any disclosure described in this section is made for the applicable service, business, legal, security, operational, or other lawful purpose and does not constitute a sale of personal data by SUGARPINE™.

10. Third-Party Websites and Services

The Services may contain links to or integrations with third-party websites, applications, platforms, or services.

This Privacy Policy does not govern independent third-party privacy practices.

Where you choose to use a third-party service or enable an integration, that third party may process information according to its own privacy policy and terms.

We encourage you to review the applicable third party's privacy policy before using its services.

11. Cookies and Similar Technologies

11.1 SUGARPINE Marketing Website

This section describes the public SUGARPINE™ marketing website (the landing pages in this repository). It does not describe the separate SUGARPINE™ login/application platform or other product environments.

As of the date of this Privacy Policy, the marketing website:

Does not use first-party HTTP cookies
Does not deploy analytics tools such as Google Analytics, Google Tag Manager, Meta Pixel, Microsoft Clarity, Hotjar, or similar trackers
Does not use advertising, retargeting, or marketing measurement pixels
Does not include a website contact or demo submission form
May store your selected language in browser localStorage under the key sugarpine-lang only after you choose a language (not on the default first visit)
Uses self-hosted fonts and icon assets served from the same website, without loading Google Fonts, Font Awesome CDN, jsDelivr, or EmailJS on page load

When you contact us using the email address or phone number shown on the marketing website, that communication is handled outside the website itself (for example, through your email provider or telephone network) and is subject to the applicable privacy practices of those services.

Production hosting, CDN, WAF, or reverse-proxy infrastructure in front of the live website may process technical information such as IP addresses in server or security logs. That infrastructure is not defined in the website source code and should be reviewed separately.

11.2 Other SUGARPINE™ Services

Our other websites, software, mobile applications, kiosks, POS systems, hardware products, connected devices, integrations, and related Services may use cookies, local storage, pixels, SDKs, tags, and similar technologies for:

Essential functionality
Authentication
Session management
Security
Fraud prevention
Preferences
Analytics
Performance monitoring
Marketing measurement where permitted

Where applicable law requires consent for non-essential technologies in those Services, we will obtain the required consent through the mechanism provided for that Service.

You may control certain cookies through your browser or available privacy settings. Disabling certain technologies may affect functionality.

12. Analytics and Aggregated Information

12.1 SUGARPINE Marketing Website

The marketing website described in Section 11.1 does not currently use web analytics, session replay, heatmaps, or similar visitor-measurement technologies.

12.2 Other SUGARPINE™ Services

We may use analytics and similar technologies in our other websites, software, mobile applications, kiosks, hardware-connected Services, and related Services to understand how those Services are used.

We may also create aggregated, statistical, anonymized, or de-identified information that does not reasonably identify an individual.

Such information may be used for:

Product development
Service improvement
Performance analysis
Security
Operational planning
Research
Business analytics

SUGARPINE™ does not sell personal data or customer-specific business or transaction information to third parties as a source of revenue.

13. Marketing Communications

We may send communications required to provide and administer the Services, including:

Account notifications
Billing communications
Security alerts
Maintenance notices
Service updates
Important operational communications

Where permitted by applicable law, we may also send promotional communications.

Where consent is required for marketing, we will obtain the required consent.

You may unsubscribe from promotional communications using the unsubscribe mechanism provided in the communication or by contacting us.

Essential service and security communications may continue after marketing preferences are changed.

14. Data Retention

We retain personal data for as long as reasonably necessary for the applicable purpose or as required or permitted by applicable law.

Retention may be necessary for:

Providing the Services
Account administration
Transaction records
Hardware warranty and service history
Security and fraud prevention
Customer support
Tax and accounting requirements
Legal and regulatory compliance
Dispute resolution
Contract enforcement
Establishing or defending legal claims

When information is no longer required, it may be securely deleted, anonymized, aggregated, or otherwise disposed of, subject to applicable retention requirements.

Certain information may be retained for longer where required by law or reasonably necessary for security, legal, accounting, tax, warranty, or compliance purposes.

15. Account Closure and Data Deletion

You may request closure or deletion of your SUGARPINE™ account where applicable.

After cancellation or termination, some information may continue to be retained where required or reasonably necessary for:

Legal or regulatory compliance
Tax or accounting obligations
Security and fraud prevention
Warranty or service obligations
Dispute resolution
Contract enforcement
Legal claims
Other lawful retention requirements

Where SUGARPINE™ processes business customer data on behalf of a customer, deletion or return of that information may be handled according to the applicable customer agreement or Data Processing Agreement.

16. Data Security

We maintain administrative, technical, physical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, loss, misuse, destruction, or other unlawful processing.

Depending on the nature of the Service and processing, safeguards may include:

Authentication controls
Role-based access controls
Access restrictions
Encryption or other appropriate protective measures
Secure communications
Logging and monitoring
Backup and recovery measures
Security testing
Device and infrastructure security
Incident-response procedures
Confidentiality obligations

Security measures may differ based on the nature, scale, context, and risk of the processing.

No website, application, network, device, storage system, or electronic transmission can be guaranteed to be completely secure.

17. Offline POS and Local Device Storage

Some SUGARPINE™ products may support offline operation.

When offline functionality is used, certain business or transaction information may temporarily remain on a local device until synchronization becomes available.

Customers are responsible for applying reasonable security to devices running SUGARPINE™, including:

User authentication
Device security
Access permissions
Operating-system security
Physical protection
Administrative controls
Timely security updates

18. Security Incidents and Personal Data Breaches

We maintain processes designed to identify, investigate, contain, respond to, and recover from security incidents and personal data breaches.

Where applicable law requires notification, we will notify the relevant authority, affected individuals, customers, or other parties in accordance with applicable legal requirements and timeframes.

Where SUGARPINE™ processes personal data on behalf of a business customer, incident cooperation and notification responsibilities may also be governed by the applicable customer agreement or Data Processing Agreement.

19. Your Privacy Rights

Depending on your location and the law applicable to the relevant processing, you may have rights concerning your personal data.

These may include, where applicable:

Access to personal data or information about its processing
Correction of inaccurate information
Completion or updating of information
Erasure or deletion where legally applicable
Withdrawal of consent where processing relies on consent
Grievance redressal
Nomination of another person where provided by applicable law
Objection to certain processing
Restriction of certain processing
Data portability
Rights relating to certain automated decision-making or profiling
Other rights provided by applicable law

The exact rights available to you depend on the law applicable to the relevant processing activity.

20. Privacy Rights Requests

Privacy requests may be submitted through the contact mechanism made available by SUGARPINE™.

Depending on applicable law, we may request information reasonably necessary to:

Verify identity
Verify authority
Locate the relevant account or information
Prevent unauthorized disclosure

Where SUGARPINE™ processes personal data solely on behalf of a restaurant, retailer, or other business customer, the relevant request may need to be submitted to that business customer.

21. India — Digital Personal Data Protection Framework

SUGARPINE™ is based in India and intends to comply with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent and from the time the relevant provisions apply to the particular processing activity.

The Indian framework governs the processing of digital personal data and includes requirements concerning matters such as notice, consent, lawful processing, security safeguards, personal-data breaches, children's data, Data Principal rights, grievance redressal, retention and erasure, and processor arrangements.

The Act and Rules have a phased commencement structure. SUGARPINE™ will update its policies, notices, agreements, procedures, and technical mechanisms as applicable provisions become effective.

Nothing in this Privacy Policy is intended to reduce or exclude a mandatory right or obligation that applies to SUGARPINE™ under Indian law.

22. Children's Personal Data

SUGARPINE™'s Services are primarily designed for restaurants, retailers, businesses, employees, operators, and other authorized users.

Where children's personal data is processed through a customer-facing ordering, loyalty, or other feature, responsibility for that processing will depend on the role of SUGARPINE™ and the relevant business customer under applicable law.

Where a business customer determines the purposes and means of processing children's personal data, that business customer is responsible for complying with the obligations applicable to its processing.

Where SUGARPINE™ determines the purposes and means of processing, SUGARPINE™ will comply with the requirements applicable to its role, including any requirements concerning parental or guardian consent and restrictions on processing children's data.

Where applicable law restricts tracking, behavioural monitoring, targeted advertising, or other processing relating to children, SUGARPINE™ will comply with those requirements and applicable exceptions.

SUGARPINE™ does not intentionally design ordinary SUGARPINE™ business-account registration to target children.

23. International Data Transfers

SUGARPINE™ operates from India, but certain service providers, infrastructure providers, technology partners, or integrations may operate in other countries.

Personal data may therefore be processed outside India where necessary to provide the Services and where permitted by applicable law.

We will apply legally required safeguards and comply with applicable restrictions concerning international transfers and cross-border processing.

Where mandatory data localization or data-residency requirements apply to a particular customer, processing activity, or jurisdiction, those requirements will take precedence.

24. International and Regional Privacy Laws

As SUGARPINE™ expands internationally, additional privacy laws may apply depending on where a user, customer, employee, or end customer is located.

Depending on the applicable jurisdiction, additional rights or requirements may concern:

Access
Correction
Deletion
Consent
Marketing
Cookies
International transfers
Data portability
Automated decision-making
Data breach notification
Children's data
Grievance mechanisms

Where required, SUGARPINE™ may provide jurisdiction-specific privacy notices, supplements, contractual terms, or other mechanisms.

Nothing in this Privacy Policy is intended to exclude a mandatory privacy right that cannot lawfully be excluded.

25. European Economic Area and United Kingdom

Where European Union or United Kingdom data protection laws apply, individuals may have additional rights relating to access, rectification, erasure, restriction, objection, portability, consent withdrawal, and certain automated decision-making.

Where required, SUGARPINE™ will provide the additional information and rights mechanisms required by the applicable law.

26. United States and State Privacy Laws

Where applicable U.S. federal or state privacy laws apply to SUGARPINE™'s processing, individuals may have additional rights depending on the relevant jurisdiction and processing activity.

These may include:

Access
Correction
Deletion
Portability
Opt-out rights
Appeal rights
Other rights provided by applicable law

SUGARPINE™ does not sell personal information for monetary consideration.

Where applicable law separately regulates certain advertising, profiling, tracking, or similar activities, SUGARPINE™ will provide the rights and controls required by that law.

27. Data Processing Agreements and Subprocessors

Where SUGARPINE™ acts as a processor or service provider for a business customer and additional contractual terms are required by applicable law, the parties may enter into a Data Processing Agreement or equivalent arrangement.

Such an agreement may address:

Processing instructions
Confidentiality
Security
Subprocessors
Personal-data breaches
Privacy rights requests
International transfers
Retention and deletion
Regulatory cooperation
Audit and compliance matters

Where applicable, SUGARPINE™ may engage subprocessors or service providers to perform specific functions necessary to provide the Services, subject to applicable contractual and legal requirements.

28. Data Accuracy and Account Security

We take reasonable measures to maintain accurate personal information where accuracy is relevant to the processing purpose.

Where a business customer enters or maintains information through SUGARPINE™, the customer is generally responsible for ensuring that such information is accurate and up to date.

Customers are also responsible for appropriately managing:

User accounts
Roles and permissions
Authentication methods
Administrator access
Device access
Passwords and credentials

Customers should promptly remove or disable access for users who no longer require it.

29. Automated Processing

SUGARPINE™ may use automated systems for purposes such as:

Security monitoring
Fraud detection
Diagnostics
Performance analysis
Product analytics
Operational automation

Unless specifically disclosed otherwise, the core SUGARPINE™ POS Services are not intended to make decisions solely through automated processing that produce legal or similarly significant effects on individuals.

Where applicable law provides specific rights concerning automated decision-making or profiling, SUGARPINE™ will address those rights as required.

30. Corporate Transactions

If SUGARPINE™ or substantially all of its business or assets are acquired, merged, reorganized, financed, sold, or otherwise transferred, personal data and other information may be transferred as part of the transaction, subject to applicable law.

Where appropriate, transferred information will remain subject to suitable privacy and security protections.

31. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in applicable law
Regulatory requirements
New products or Services
New software or applications
New hardware
New integrations
Changes in processing practices
Security or technology developments
Business changes

The revised version will be published on this page with an updated "Last Updated" date.

Where applicable law requires additional notice or consent for a material change, we will provide it through an appropriate mechanism.

32. Governing Law

Unless a separate written agreement or mandatory applicable law provides otherwise, this Privacy Policy is governed by the laws applicable in India.

Mandatory privacy, consumer, or data protection rights applicable in the jurisdiction where you reside will not be excluded where they cannot lawfully be excluded.

Any dispute relating to this Privacy Policy will be handled in accordance with applicable law and any applicable dispute-resolution provisions contained in the relevant Terms and Conditions or customer agreement.

33. Grievance Redressal and Privacy Contact

SUGARPINE™ is a restaurant and retail point-of-sale platform developed and owned by Beecept Technologies.

In this Privacy Policy, "SUGARPINE™", "we", "us", and "our" refer to SUGARPINE™ and, where applicable, Beecept Technologies as the entity that develops, owns, operates, and provides the SUGARPINE™ Services.

For privacy questions, personal-data requests, complaints, or grievances, please contact:

Beecept Technologies
SUGARPINE™ Privacy and Grievance Contact

This contact serves as the designated contact for questions regarding the processing of personal data and privacy-related grievances, unless a different contact is required or designated under applicable law.

Email: privacy@sugarpinepos.com

Registered / Principal Office:
Beecept Technologies,
42, Parimal Society,
University Road,
Rajkot, 360001,
India

We may request reasonable information to verify identity or authority before completing certain privacy requests.

Where applicable law requires a specific grievance mechanism or designated privacy officer, SUGARPINE™ will maintain and publish the relevant process, contact details, and response timelines through this Privacy Policy or another appropriate official channel.

34. Contact Us

For general questions about this Privacy Policy or SUGARPINE™'s privacy practices:

SUGARPINE™
Email: privacy@sugarpinepos.com

Additional legal or corporate contact details may be published on the SUGARPINE™ website, agreements, invoices, or other official communications.

35. Effective Date

This Privacy Policy is effective from:

September 17, 2026

We recommend reviewing this Privacy Policy periodically for updates.