1. Acceptance of these Terms
These Terms & Conditions (the “Terms”) form a legal agreement between you and SUGARPINE™ (“SUGARPINE™,” “we,” “us,” or “our”) concerning your access to and use of SUGARPINE™ products and services (the “Services”).
The Services may include, depending on the products and plans you purchase or enable, our websites, desktop software, mobile applications, cloud services, point-of-sale features, reporting, inventory tools, ordering features, integrations, APIs, support services, and related software or hardware offerings.
By creating an account, signing an order, clicking an acceptance button, downloading or installing SUGARPINE™ software, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not access or use the Services.
2. Definitions
- Account means the account or workspace created for your business to access the Services.
- Customer Data means information, records, transactions, menus, inventory, customer details, files, configurations, and other data submitted to or generated through the Services on your behalf.
- Authorized User means an employee, contractor, or other person you permit to use the Services under your account.
- Documentation means user guides, technical documentation, help articles, and instructions that SUGARPINE™ makes available for the Services.
- Order means an order form, quotation, subscription selection, plan, invoice, or other commercial arrangement identifying the Services, pricing, term, or usage limits applicable to you.
- Third-Party Services means services, platforms, payment providers, delivery providers, marketplaces, accounting systems, communication providers, app stores, hosting providers, or other services not operated by SUGARPINE™.
3. Eligibility and Authority
You must have the legal capacity to enter into these Terms. If you use the Services on behalf of a company, partnership, restaurant, store, organization, or other entity, you represent that you are authorized to accept these Terms on its behalf. In that case, “you” and “your” refer to that entity as well as its Authorized Users where applicable.
4. Access to the Services
Subject to these Terms, your Order, and payment of applicable fees, SUGARPINE™ grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business operations during the applicable subscription term.
Your subscription does not transfer ownership of the software, source code, platform, documentation, or SUGARPINE™ intellectual property to you. Except for the rights expressly granted in these Terms or an applicable Order, all rights are reserved by SUGARPINE™ and its licensors.
5. Accounts and Account Security
You are responsible for providing accurate account and billing information and for keeping account credentials confidential. You are also responsible for activity carried out through your account and for ensuring that your Authorized Users comply with these Terms.
You must promptly notify SUGARPINE™ if you suspect unauthorized access, compromised credentials, or a security incident involving your account. You must not share credentials in a way that bypasses plan or user limits.
6. Acceptable Use and Restrictions
You must use the Services lawfully and only for their intended business purposes. You must not:
- use the Services for unlawful, fraudulent, deceptive, abusive, or harmful activity;
- attempt to gain unauthorized access to the Services, accounts, servers, APIs, networks, or related systems;
- introduce malware, viruses, malicious code, or other harmful material;
- reverse engineer, decompile, disassemble, modify, copy, or create derivative works of the Services except to the extent such restriction is prohibited by applicable law;
- rent, lease, resell, sublicense, or otherwise use the Services for commercial exploitation except as expressly authorized by SUGARPINE™ in writing;
- interfere with or attempt to disrupt the security, availability, integrity, or performance of the Services;
- use the Services to infringe another person's intellectual property, privacy, contractual, or other legal rights; or
- use automated means to scrape, extract, probe, test, or access the Services except through functionality or APIs expressly provided for that purpose.
6.1 Usage Verification
SUGARPINE™ may use reasonable technical and account information to verify compliance with the applicable subscription plan, Order, user limits, outlet limits, device limits, usage restrictions, and other applicable Service terms.
If SUGARPINE™ reasonably determines that your use exceeds the limits or permissions applicable to your subscription, we may require you to reduce usage, upgrade your plan, or otherwise bring your use into compliance. Where appropriate, SUGARPINE™ may restrict or suspend the affected functionality in accordance with these Terms and applicable law.
7. Your Business and Regulatory Responsibilities
SUGARPINE™ provides software and tools to help you operate your business. You are responsible for your business operations and for complying with all laws and regulations applicable to your business, including requirements relating to taxation, invoicing, consumer protection, privacy, employment, food safety, licensing, recordkeeping, accessibility, advertising, and other regulatory matters relevant to your business and location.
You are responsible for the accuracy of prices, taxes, discounts, service charges, invoice information, product descriptions, menus, inventory quantities, customer information, and other settings or content that you configure or enter into the Services. Any tax, invoice, inventory, accounting, or reporting functionality provided through the Services is a software tool only and does not constitute legal, tax, accounting, financial, or regulatory advice.
You must obtain and maintain all permits, licenses, consents, approvals, and authorizations required for your business and for any data, content, products, or services you submit, offer, or process through the Services.
7.1 Transaction Records, Modifications, and Tax Responsibility
You are responsible for the accuracy, completeness, legality, and proper maintenance of all transaction and business records created or maintained through the Services, including invoices, bills, orders, payments, refunds, cancellations, voids, discounts, taxes, and related records.
If you or any Authorized User modify, cancel, void, delete, reverse, refund, or otherwise alter any transaction or business record through the Services, you are responsible for ensuring that the action is properly authorized, accurate, appropriately documented, and compliant with all applicable laws, tax requirements, accounting standards, record-retention requirements, and regulatory obligations.
To the extent permitted by applicable law, SUGARPINE™ is not responsible for consequences arising from transactions or records that are modified, deleted, cancelled, voided, reversed, refunded, or otherwise altered by you or your Authorized Users. Such consequences may include, without limitation, tax assessments, tax liabilities, penalties, interest, audit findings, accounting discrepancies, reporting obligations, disputes, claims, or other legal or regulatory consequences arising from such actions.
You are responsible for implementing appropriate internal controls, user permissions, approvals, audit procedures, and record-retention practices to prevent unauthorized or improper changes to transaction records. SUGARPINE™ may provide features such as user permissions, activity records, audit information, or transaction history, where available, but you are responsible for determining how those features are configured and used within your business.
SUGARPINE™ may maintain audit logs and activity records of certain important actions performed through the Services, including, where applicable, the creation, modification, cancellation, deletion, voiding, refund, or other alteration of invoices, bills, orders, and related transaction records. These records may include information such as the user or Authorized User who performed the action, the date and time of the action, and other information reasonably necessary to maintain an activity history.
Audit logs are intended to support security, accountability, troubleshooting, operational controls, and transaction history. The existence of an audit log does not relieve you or your Authorized Users of responsibility for ensuring that transactions and business records are accurate, authorized, and compliant with applicable laws and regulatory requirements.
8. Customer Data and Data Rights
As between you and SUGARPINE™, you retain your rights in Customer Data. You are responsible for ensuring that you have the necessary rights, notices, permissions, and lawful basis to collect and provide Customer Data to SUGARPINE™.
You grant SUGARPINE™ a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and otherwise use Customer Data only as reasonably necessary to provide, secure, maintain, troubleshoot, support, and improve the Services, comply with law, and create aggregated or de-identified information that does not identify you or an individual.
SUGARPINE™ will handle personal information in accordance with its Privacy Policy. Nothing in these Terms transfers ownership of Customer Data to SUGARPINE™.
9. Content, Configuration, and Customer Responsibility
You are responsible for the legality, accuracy, quality, and completeness of Customer Data and any material you upload, configure, publish, print, transmit, or otherwise use through the Services. SUGARPINE™ is not responsible for errors resulting from incorrect information, configuration, third-party data, or instructions supplied by you.
You must not upload or transmit content that contains unlawful material, malicious code, or information that you do not have the right to use or disclose.
10. Payments, Fees, Taxes, Trials, and Renewals
Fees, subscription terms, included features, usage limits, billing frequency, and renewal terms are stated in your applicable Order, pricing page, checkout flow, or invoice. Unless otherwise stated in writing, fees are due according to the billing terms presented at purchase.
You are responsible for applicable taxes, duties, levies, and similar governmental charges, other than taxes imposed on SUGARPINE™'s net income where applicable. You must provide accurate billing and tax information where required.
Free trials, promotional periods, discounts, credits, or introductory offers may be subject to additional conditions stated when the offer is provided and may be changed or withdrawn in accordance with those terms.
Subscription renewal, cancellation, and refund rules are governed by the applicable Order and our Refund & Cancellation Policy. Unless expressly stated otherwise, unused portions of a subscription term are not refundable.
If a payment is overdue, SUGARPINE™ may restrict or suspend access after providing any notice required by applicable law or the applicable Order. You remain responsible for amounts properly incurred before suspension or termination.
10.1 Free Trials and Promotional Periods
Where offered, SUGARPINE™ may provide a free trial or other promotional period for certain Services or subscription plans. The duration, eligibility requirements, features available during the trial, and any other applicable conditions will be presented during sign-up or otherwise communicated to you.
Unless otherwise stated, a free trial does not create an obligation to continue using a paid subscription. If a paid subscription is scheduled to begin automatically after the trial period, the applicable subscription fee will be charged to your selected payment method at the end of the trial period unless you cancel before the trial ends.
We may limit, modify, or withdraw free trials and promotional offers at any time, subject to applicable law and the terms communicated when the offer is provided.
10.2 Price Changes
SUGARPINE™ may change its subscription plans, fees, or pricing from time to time. For existing paid subscriptions, we will provide reasonable notice of material price changes where required by applicable law or otherwise appropriate.
Unless otherwise stated or required by applicable law, a price change will generally apply from the beginning of the next applicable subscription or renewal period after the effective date of the change. Where applicable, you may cancel your subscription in accordance with the cancellation terms provided to you and applicable law before the new price takes effect.
11. Offline Operation, Synchronization, and Data Availability
Certain SUGARPINE™ products may support offline or local operation. Offline availability is designed to help you continue eligible operations when an internet connection is unavailable, but it does not guarantee uninterrupted operation in every environment.
Features that depend on cloud connectivity, remote services, integrations, synchronization, account authentication, or third-party systems may be unavailable or delayed while a device is offline. Synchronization timing may depend on connectivity, device status, software versions, storage capacity, and other technical conditions.
You are responsible for maintaining compatible devices, sufficient storage, stable network access when required, and reasonable operational procedures for verifying important transactions, reports, and synchronization status. You should maintain appropriate business records and backups where your business requires them.
12. Third-Party Services and Integrations
The Services may connect with or rely on Third-Party Services, including payment processors, delivery platforms, marketplaces, accounting applications, messaging services, app stores, printers, operating systems, networks, and hardware. Your use of a Third-Party Service is subject to that provider's separate terms and policies.
SUGARPINE™ does not control Third-Party Services and is not responsible for their availability, performance, pricing, security, content, policies, data handling, or acts or omissions. A third-party integration may stop working or change without notice because of changes made by the third party.
Where SUGARPINE™ enables an integration at your request, you authorize SUGARPINE™ to exchange the information reasonably required to provide that integration. You remain responsible for any third-party account, credentials, permissions, fees, regulatory requirements, or customer consents associated with the integration.
12.1 Third-Party Advertisements
Where the Services display advertisements, promotions, offers, or other content from third parties, such content is provided by or on behalf of the relevant third party and may link to or promote third-party products or services.
SUGARPINE™ does not endorse or guarantee the accuracy, quality, availability, legality, or suitability of third-party products, services, offers, or advertisements. Any purchase, transaction, or other interaction you have with a third-party advertiser is between you and that third party, and is subject to the third party's applicable terms and policies.
To the extent permitted by applicable law, SUGARPINE™ is not responsible for losses, claims, or disputes arising from your dealings with third-party advertisers or their products or services, except to the extent caused by SUGARPINE™'s own acts or omissions for which it is legally responsible.
13. Online Ordering, Payments, and Merchant Fulfillment
Where SUGARPINE™ provides online ordering or customer-facing ordering functionality, the merchant remains responsible for the products and services offered, prices, taxes, availability, order acceptance, preparation, delivery or pickup, cancellations, refunds, customer support, and compliance with applicable laws and policies.
SUGARPINE™ is a technology provider and is not the seller of the merchant's food, products, or services unless an Order expressly states otherwise. Payment transactions may be processed by third-party payment providers, whose separate terms apply.
14. Hardware, Devices, and Network Infrastructure
SUGARPINE™ Services may be designed to work with certain computers, tablets, mobile devices, receipt printers, kitchen printers, barcode scanners, cash drawers, networking equipment, and other hardware or peripherals. Compatibility may depend on the specific device, operating system, drivers, firmware, configuration, connection method, and other technical requirements.
Unless expressly stated otherwise in an applicable Order, SUGARPINE™ provides software and related software support only and does not sell, supply, install, repair, maintain, or provide ongoing technical support for hardware, network equipment, or other physical infrastructure owned or operated by you or by a third party.
You are responsible for the purchase, installation, configuration, maintenance, repair, replacement, and proper operation of your hardware and infrastructure, including computers, tablets, printers, scanners, cash drawers, routers, switches, Wi-Fi equipment, cables, local networks, internet connections, operating systems, drivers, firmware, and related equipment.
SUGARPINE™ may provide reasonable assistance in identifying or troubleshooting issues that affect the operation of the SUGARPINE™ Services. However, such assistance does not make SUGARPINE™ responsible for repairing, replacing, maintaining, or supporting your hardware, network infrastructure, internet connection, operating system, drivers, firmware, or other third-party equipment or services.
If an issue with the Services is caused or contributed to by hardware, network infrastructure, internet connectivity, device configuration, drivers, firmware, third-party software, or other equipment or services outside SUGARPINE™'s control, SUGARPINE™ is not responsible for the resulting interruption, delay, malfunction, loss, or other impact, to the extent permitted by applicable law.
Where SUGARPINE™ separately sells, leases, supplies, installs, or supports specific hardware or related services under an applicable Order, the terms, warranties, support obligations, and limitations applicable to that hardware or service will be governed by that Order or other applicable written agreement.
15. Intellectual Property
SUGARPINE™ and its licensors own all rights, title, and interest in the Services and related intellectual property, including software, source code, object code, interfaces, designs, trademarks, logos, documentation, graphics, workflows, and other proprietary materials, except for Customer Data and third-party materials.
Nothing in these Terms grants you ownership of SUGARPINE™ intellectual property. Any rights not expressly granted are reserved. SUGARPINE™ may use feedback, suggestions, or ideas you voluntarily provide to improve the Services without owing compensation, provided that doing so does not disclose your confidential information or Customer Data in a way prohibited by these Terms or applicable law.
16. Confidentiality
Each party may receive non-public information from the other party that is reasonably understood to be confidential (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and will use it only for purposes related to the parties' relationship.
Confidential Information does not include information that is publicly available without breach, was already lawfully known, is independently developed without use of the other party's Confidential Information, is lawfully received from a third party without confidentiality restrictions, or must be disclosed by law or valid legal process.
17. Support, Updates, and Service Changes
SUGARPINE™ may provide support according to your subscription plan, Order, or published support terms.
We may update, modify, replace, or discontinue features from time to time for security, legal, technical, product, or business reasons. We may also perform scheduled or emergency maintenance. We will use reasonable efforts to communicate material service changes where appropriate.
17.1 Customer Support
SUGARPINE™ provides customer support for the Services through the support channels made available by SUGARPINE™ from time to time.
You may contact SUGARPINE™ for support or assistance using:
- Email: support@sugarpinepos.com
- Customer Care: 9999999999
Support may include assistance with account-related questions, use of the Services, troubleshooting, technical issues, and other matters relating to the Services.
Support availability, response times, support channels, and the scope of support may vary depending on your subscription plan, Order, location, or the nature of the issue. SUGARPINE™ does not guarantee that every support request will be resolved within a particular time unless a specific service level or support commitment has been agreed to in writing.
18. Service Availability, Accuracy, and Technical Limitations
SUGARPINE™ develops and provides software, applications, online ordering services, kiosks, point-of-sale systems, hardware, integrations, and related technologies. Like any technology product or service, the Services may from time to time experience bugs, defects, errors, interruptions, delays, compatibility issues, connectivity problems, configuration issues, hardware failures, synchronization issues, or other technical limitations.
Although SUGARPINE™ takes reasonable measures to develop, test, maintain, secure, and improve the Services, SUGARPINE™ does not represent or warrant that the Services will always be uninterrupted, error-free, completely accurate, complete, or free from defects or technical issues, except to the extent expressly stated in an applicable written agreement or required by applicable law.
Information, calculations, reports, prices, taxes, discounts, inventory quantities, transaction results, synchronization results, and other outputs generated by or through the Services may depend on information provided or configured by you, device and hardware conditions, network connectivity, software versions, third-party services, integrations, operating systems, and other systems or circumstances outside SUGARPINE™'s reasonable control.
You are responsible for reviewing important transaction, financial, tax, inventory, operational, and other business information before relying on it and for maintaining appropriate backups, records, verification procedures, and operational controls where appropriate.
Where reasonably appropriate and within the scope of the applicable Service, support arrangement, warranty, or agreement, SUGARPINE™ may investigate, correct, update, patch, replace, or otherwise address identified software, hardware, integration, or service issues. SUGARPINE™ does not guarantee that every issue can be identified, reproduced, corrected, or resolved within a particular period unless expressly agreed in writing.
Nothing in these Terms excludes or limits any rights, warranties, remedies, or responsibilities that cannot lawfully be excluded or limited under applicable law.
19. Suspension and Termination
You may stop using the Services or terminate a subscription according to the cancellation procedure applicable to your Order.
Either party may terminate these Terms or an applicable Service for a material breach by the other party if the breach is not cured within thirty (30) days after written notice, where the breach is capable of being cured.
SUGARPINE™ may suspend or terminate access if you materially breach these Terms, fail to pay applicable fees, create a security or legal risk, misuse the Services, or where suspension or termination is reasonably necessary to protect the Services, SUGARPINE™, other customers, or third parties.
Where reasonably practicable and legally permitted, SUGARPINE™ will provide notice and an opportunity to cure a material breach before terminating access, except where immediate action is necessary for security, fraud prevention, legal compliance, non-payment, or similar circumstances.
Upon termination, your right to access and use the affected Services ends. You remain responsible for any fees, charges, or other obligations properly incurred before the effective date of termination.
Provisions that by their nature should survive termination, including intellectual property, confidentiality, payment obligations, disclaimers, limitations of liability, indemnification, and dispute provisions, will survive.
20. Customer Data After Termination
Following termination, SUGARPINE™ may make Customer Data available for export for a reasonable period, subject to the capabilities of the applicable Service and any Order-specific terms. You are responsible for exporting data you need before the end of that period.
After the applicable retention period, SUGARPINE™ may delete or anonymize Customer Data in accordance with its data retention practices and legal obligations. Data may remain in secure backups for a limited period before being overwritten in the ordinary course of business.
21. Warranties and Disclaimers
To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. SUGARPINE™ does not warrant or guarantee that the Services will always be available, uninterrupted, error-free, completely accurate, secure, complete, or free from defects, or that they will meet every business requirement or be compatible with every device, network, operating system, printer, integration, or third-party service.
Except for warranties, conditions, rights, or remedies that cannot lawfully be excluded or limited, SUGARPINE™ disclaims all implied warranties and conditions, including those relating to merchantability, fitness for a particular purpose, title, and non-infringement.
SUGARPINE™ does not provide legal, tax, accounting, financial, food-safety, or regulatory advice. You are responsible for reviewing information, calculations, reports, transaction records, tax settings, inventory information, and other outputs produced by the Services before relying on them for business, financial, tax, legal, or regulatory purposes.
Nothing in these Terms excludes or limits any warranty, right, remedy, or liability that cannot lawfully be excluded or limited under applicable law.
22. Limitation of Liability
To the maximum extent permitted by applicable law, SUGARPINE™ and its affiliates, officers, employees, licensors, contractors, and service providers will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss or damage arising out of or relating to the Services or these Terms, including loss of profits, revenue, sales, business, contracts, anticipated savings, goodwill, reputation, or business opportunities.
This exclusion applies whether such loss arises from the use of, inability to use, interruption, error, defect, malfunction, or unavailability of the Services, including software errors or defects, except to the extent that such exclusion is not permitted under applicable law.
To the maximum extent permitted by applicable law, SUGARPINE™ will not be liable for loss or damage arising from transactions, records, data, or business information that are modified, deleted, cancelled, voided, reversed, refunded, or otherwise altered by you or your Authorized Users, or from circumstances outside SUGARPINE™'s reasonable control.
Where SUGARPINE™ is legally liable for a direct loss arising out of or relating to the Services or these Terms, including a loss caused by a software error or defect, SUGARPINE™'s total aggregate liability will not exceed the fees actually paid by you to SUGARPINE™ for the affected Services during the twelve (12) months immediately preceding the event giving rise to the claim.
These limitations do not apply to any liability, loss, damage, warranty, right, or remedy that cannot legally be excluded or limited under applicable law.
23. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless SUGARPINE™ and its affiliates, officers, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising from your unlawful use of the Services, your breach of these Terms, your Customer Data, your violation of another party's rights, or your business operations and transactions with your customers, except to the extent caused by SUGARPINE™'s own unlawful conduct or other liability that cannot be transferred under applicable law.
24. Changes to these Terms
We may update these Terms from time to time. When changes are material, we will take reasonable steps to provide notice, such as posting the revised Terms on our website or notifying you through the Services or your registered contact information. The revised Terms will become effective on the date stated in the updated Terms or, where no date is stated, when posted.
Your continued use of the Services after the effective date of revised Terms constitutes acceptance of the updated Terms, except where applicable law requires another form of consent.
25. Governing Law and Dispute Resolution
These Terms and your use of the Services will be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.
If a dispute, claim, or controversy arises out of or relates to these Terms or the Services, the parties will first attempt to resolve the matter through good-faith discussions and negotiations. The parties will have thirty (30) days from the date one party provides written notice of the dispute to attempt to reach a mutually acceptable resolution.
If the dispute is not resolved through good-faith negotiations within that period, either party may pursue any legal or other remedies available under applicable law.
Subject to the foregoing and applicable law, the courts having appropriate jurisdiction at the location of the SUGARPINE™ contracting entity identified in the applicable Order will have jurisdiction over disputes arising out of or relating to these Terms or the Services.
Nothing in this Section prevents either party from seeking urgent, interim, injunctive, or equitable relief where permitted by applicable law.
26. General Provisions
These Terms, together with any applicable Order, Privacy Policy, Refund & Cancellation Policy, and other documents expressly incorporated by reference, constitute the agreement between you and SUGARPINE™ regarding the Services and supersede prior understandings relating to the same subject matter.
If an applicable Order conflicts with these Terms, the Order will control only for the subject matter specifically addressed in that Order. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of that provision.
You may not assign or transfer your rights or obligations under these Terms without SUGARPINE™'s prior written consent, except where permitted by law in connection with a merger, acquisition, or sale of substantially all relevant assets. SUGARPINE™ may assign these Terms as part of a corporate reorganization, merger, acquisition, financing, or transfer of the applicable business.
Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and SUGARPINE™.
27. Electronic Communications
You agree that SUGARPINE™ may provide notices, invoices, account communications, service messages, policy updates, and other communications electronically, including by email, in-product messages, or notices posted on our website. Electronic records satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.
28. Contact Us
If you have questions, concerns, or requests regarding these Terms & Conditions or the SUGARPINE™ Services, you may contact us at:
Beecept Technologies
42, Parimal Society
University Road
Rajkot, Gujarat 360001
India
Email: support@sugarpinepos.com
For privacy-related questions or requests, please refer to our Privacy Policy and contact privacy@sugarpinepos.com.
By using the SUGARPINE™ Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.